Patient information
Frequently asked questions
Find answers about appointments, prices, preparation, children, home visits and urgent symptoms.
How do I book an appointment?
Book an available ear-wax appointment online for tomorrow or later and receive immediate confirmation. For same-day appointments, call 0121 667 4119. For hearing assessments, hearing aids, tinnitus support, custom-made swimming plugs, home visits or another service, request a clinician callback or call the clinic.
Where is the clinic?
Edgbaston Ear Clinic is at 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH.
What are the opening hours?
Monday to Saturday, 9:00 AM to 7:00 PM. Sunday appointments are arranged by phone and are subject to availability.
How much is ear wax removal?
The current price is £40 for one ear or £60 for both ears. Children’s appointments are £60. West Midlands home visits are £100.
Do you offer home visits?
Yes. The £100 home-visit price includes travel within Birmingham. Additional charges may apply outside Birmingham and will be confirmed by phone before the appointment is agreed.
Can children attend for ear wax removal?
Children’s appointments are available, subject to the child’s age, symptoms and clinical suitability. Tell us the child’s age when booking.
How should I prepare for wax removal?
Preparation depends on your ear history and current symptoms. The clinic will provide suitable guidance when confirming your appointment. Do not insert cotton buds or objects into the ear.
What happens if there is no wax?
The clinician will explain the findings and whether your symptoms need hearing assessment, medical review or another form of care.
Can you guarantee complete wax removal?
No. Removal depends on wax consistency, ear anatomy, comfort and clinical safety. A further appointment or referral may sometimes be needed.
Is the clinic HCPC registered?
Clinical audiology services are led by Dr Salma Mahmood, HCPC-registered Hearing Aid Dispenser HAD04076.
Do you provide hearing aids?
Yes. The clinic provides independent hearing-aid assessment, recommendation, fitting and ongoing rehabilitation support.
How can I pay?
Payment is taken at the end of the appointment. Card and cash are accepted.
What is the cancellation policy?
Please give at least 24 hours’ notice if you need to cancel or rearrange. Repeated late cancellations or missed appointments may require a booking deposit before a future appointment can be confirmed.
When should I seek urgent medical help?
Ask for an urgent GP appointment or NHS 111 advice for sudden hearing loss, hearing that is worsening over days or weeks, or hearing loss with pain or discharge. Call 999 or attend A&E for tinnitus after a head injury, or tinnitus with sudden hearing loss, facial weakness or vertigo. Seek urgent advice for pulsatile tinnitus.
Ready to arrange your appointment?
Book ear-wax removal online or contact the clinic for help choosing another service.