Patient information
Complaints and feedback
We welcome feedback and aim to address concerns fairly, respectfully and as promptly as possible.
How to raise a concern
Contact the clinic by telephone, email or letter and explain what happened, when it happened and the outcome you are seeking.
Email: info@edgbastonearclinic.com
Telephone: 0121 667 4119
Address: 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH
What happens next
The clinic will acknowledge the concern, review the relevant information and explain the next steps. Clinical confidentiality will be respected, and information will only be shared where appropriate and lawful.
If the issue cannot be resolved directly, the clinic will provide information about any relevant professional, regulatory, contractual or independent route that applies to the service concerned.